Return Policy

Our Promise to You

We want you to love your purchase! If for any reason you're not completely satisfied, we're here to help with returns and exchanges.

Easy Returns and Exchanges

Holiday Special: Enjoy stress-free shopping with an extended 45-day return policy on all orders placed in December 2025.

For all other orders, we have a 14-day return and exchange policy for most items (excluding bespoke orders). To qualify for a return or exchange, your item must be unused, in its original packaging and condition, and with all tags attached.

How to Request a Return or Exchange

To request a return or exchange, please contact us at support@londontradition.com.

Refunds

We'll process your refund within 5 days of receiving your return. Your refund will be issued to the original payment method used to place your order. Once the refund is processed it can take up-to 14 working days (depending on your bank's processing speeds) to appear in your bank account.

Shipping Costs

Please note that you'll be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we'll receive your returned item.

Lost or Damaged Items

If your item is lost or damaged during shipping, please reach out to us at support@londontradition.com and we'll do our best to resolve the issue.

Contact Us

If you have any questions or concerns about our Return Policy, please don't hesitate to contact us at support@londontradition.com. We're always here to help!